• The buyer must send an email to the following address: within 14 days of receiving the order, expressing their wish to a refund.
  • After informing us, the buyer has 14 days to return the order to us.
  • The box and all of it's content must be returned in perfect, unused, condition. 
  • We do not cover the shipping cost of returned items, and must be paid for by the buyer. We recommend sending it by registered post.
  • After receiving the returned items and confirming that they meet the conditions described above, Boxtribe Unippesoal Lda has 14 days to refund the buyer.